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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A context menu will show up. It includes elaborate information about all the actions that you can carry out on the page in question. Each pop-up window opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of tutorial video clips demonstrating how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our extensive Frequently Asked Questions database, which includes questions asked by actual persons and offers real solutions. We frequently update our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can touch base with our fantastic team of client support engineers available 24-7 and eager to assist you with any question. Each trouble ticket you open will be responded to in less than one hour (the average support ticket response time being approximately twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 310436

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com